Frequently asked questions

Yes! We ship to the USA and worldwide. USA delivery typically takes 7-14 business days. Orders are sent with tracking so you can follow along the whole way.

Yes — shipping is free on all orders over NZ$110. Orders under that have a small flat shipping fee calculated at checkout.

NZ orders typically arrive within 2-4 business days. We'll send you tracking as soon as your order ships ✿

Yes — every order is sent with tracking. You'll receive an email with your tracking number as soon as your bag is on its way.

Our bags are made from soft, beautifully quilted fabric with delicate floral details — designed to feel as good as they look. Each piece is finished with a smooth lining and quality hardware.

Care instructions: wipe clean with a damp cloth. Do not machine wash.

Every PoppySeed piece is designed in New Zealand — inspired by vintage florals, ribbons, lace, ballet and the dreamy nostalgia of early 2000s style. Made for girls of every age who still believe in a little magic ✿

Our duffle bags are the perfect weekend size — spacious enough for an overnight stay, but compact enough to carry comfortably. Check each product page for exact dimensions in the "Product details" section.

Some of our pieces are limited collections and may not return! If something is sold out, pop your email on the product page and we'll let you know if it comes back ✿

Our fairy dust is a tiny handmade glass bottle filled with shimmer and magic, made just for you. You can request it for free at checkout — simply tick the box on the product page and we'll pop one in with love.

Yes — every single PoppySeed order arrives wrapped in pretty pink tissue paper, tied with delicate ribbon, dusted with glitter, and packed with stickers chosen specially for you. No extra charge, it's just how we do things ✿

Absolutely! Add a gift note at checkout and we'll include a little handwritten message inside the package. We never include pricing on gift orders.

We want you to love your PoppySeed piece! If something isn't right, you can return unused items in original condition within 14 days of delivery for a refund or exchange. Reach out to us and we'll guide you through it ✿

Simply wipe clean with a soft, damp cloth. Avoid machine washing or soaking, as this can affect the quilting and shape. Store in a dry place when not in use ✿

Oh no! Please contact us within 48 hours of delivery with a photo of the damage and your order number, and we'll sort it out for you right away.

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay and Google Pay for fast, secure checkout.

If you need to make a change, contact us as soon as possible! We pack orders quickly, so we can't always guarantee a change, but we'll always do our best ✿

Yes we do, we love to send gift cards, helping share a little more magic with someone you love ✿